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Shipping & Returns Policy

SHIPPING & HANDLING TIME

Orders are usually delivered within minimum 25 business days to maximum 30 days as all orders are on made-to-order basis (i.e., Monday – Friday). Some orders, such as pre-order items, may take longer.
We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.
We offer free shipping on all orders. 

  • Order Confirmation:

    • Day 0-1: Customer places an order and completes the payment via Razorpay.
    • Day 1: Order confirmation and payment processing.
    • Day 2: Payment verification and order processing begin.

  • Production Process:

    • Day 2-16: Jewelry is crafted, as all orders are made-to-order.
    • Day 16: Quality check and final inspection.

  • Shipping Preparation:

    • Day 17: Order is packaged and labeled for shipment.
    • Day 18: Handover to the courier/shipping partner.

  • Shipping and Delivery:

    • Day 19-24: Shipping in progress, depending on the destination (national or international).
    • Day 25: Product delivered to the customer.

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    SHIPMENT TRACKING

    You will be notified when your order ships from our warehouse with the shipment tracking number.

     

    PAYMENT METHOD

    You can pay via all major UPI, VISA or MASTERCARD credit/debit cards using our payment gateway at the time of checkout. Payment is accepted in INR (Indian National Rupee) at the time of purchase. Duties and taxes are included in the price.

     

    RETURN POLICY

    We are happy to offer a 15 day, no-questions-asked return policy (with full refund or credit) for unused and unworn items. Free return shipping is applicable only when costs do not exceed Rs. 70 and for pincodes covered by our courier partners.

    In case charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against customer refund. In case of non-serviceable pincodes, customer is responsible for returning the jewelry to our warehouse and will receive Rs.70 towards shipping charges with their refund.

    In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to, free gifts and silver coins.

    Please note that we currently do not offer free shipping on international returns.

     

    RETURN SHIPMENT PROCESS

    To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you. For areas where return facility is not provided by our logistics partner, you can use your own partner and ship it to our warehouse. Shipping and handling charges, as well as taxes and duties are not refundable. Please address all returns to:

    Sriradhika Jewellers

    Ph- +91 81304 67997
    G-7, Plot No. 4, Pkt-5, KM Chowk, Manish Metro Plaza, Sector 12
    Dwarka, New Delhi 110077