Cancellation & Refund Policy
A cancellation fee may be levied on a customer on account of cancellation of orders by customer on the Platform (“Cancellation Fee”). Such Cancellation Fee shall be charged based on the time during which the customer opts to cancel the order upon placing/confirming the said order on the Platform. It is clarified that there will be free cancellation of orders only for the initial few hours of placing an order, as specifically provided on the product page. After such time frame, Cancellation Fee will be levied on applicable products.
Why is Cancellation Fee charged?
Cancellation Fee is charged to compensate for the slot, time and effort incurred in processing an order by the seller and to compensate the logistics service providers for incurring a cost when they ship the order.
The Cancellation fee charged by RegaJewels.Com shall be either equivalent to or less than the charges borne by RegaJewels.Com on account of cancellation of an order by customers.
How will the Cancellation Fee charged?
The Cancellation Fee shall be deducted from the amount paid by the customer for the said cancelled order.
RegaJewels.Com reserves the right to modify/waive off the Cancellation fee from time to time. The Cancellation fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to RegaJewels.Com or the sellers (as the case may be) on account of any cancellation of orders from Your end.
1. Cancellation Policy:
1.1. Customers can cancel a service booked through REGAJEWELS.COM up to 24 hours before the scheduled order time without incurring any cancellation charges.
1.2. Cancellations made within 24 hours of the scheduled order will be subject to a cancellation fee equivalent to 50% of the total service cost.
1.3. Cancellations made less than 2 hours prior to the scheduled order time will result in a cancellation fee equivalent to the full-service cost.
1.4. REGAJEWELS.COM reserves the right to cancel a service due to unforeseen circumstances, such as the unavailability of service providers, extreme weather conditions, or any other situation that may hinder the delivery of services. In such cases, customers will be notified, and a full refund will be issued.
2. Contact Information:
If you have any questions or concerns regarding our Cancellation & Refund Policy, please contact us at contact@RegaJewels.Com. REGAJEWELS.COM reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically for changes. By using our services, you agree to comply with and be bound by the terms of this Cancellation & Refund Policy.
3. Refund Policy:
3.1 Refund requests for cancellations made within the specified timeframes in Section 1 will be processed as follows: – Cancellations made up to 24 hours before the order: Full refund. – Cancellations made within 24 hours (but more than 2 hours) before the order: 50% refund. – Cancellations made less than 2 hours before the order: No refund.
3.2 Refunds will be processed using the same payment method used for the original transaction.
3.3 In the event that we cancels a service due to unforeseen circumstances, a full refund will be processed, and customers will be notified promptly.
3.4 Refunds will be processed and credited within 5 - 7 business days.